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New Accessible Information Standard Module Launched

New Accessible Information Standard Module Launched

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New Accessible Information Standard Module Launched

Blue Stream Academy have launched a new Accessible Information Standard module to our GP Practice, Dental Practice and Nursing/Care Homes Suites.

The Accessible Information Standard sets out what health and social care providers in England need to do to make sure they provide information in accessible formats and communication support for appointments. By 31st July, 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible Information Standard.

It exists to make sure that people who need services to be made accessible get the right information and communication support.

Many people with learning disabilities and/or sensory impairment, Autism or other disabilities face barriers when accessing health and social care, including missing appointments, and taking medication that they don’t understand. Some people with learning disabilities can die earlier when medical conditions should have been spotted sooner.

The Accessible Information Standard should mean that medical and social care professionals spend more time getting to know their patients and how they prefer to communicate, and how they would like to receive information.

This will mean that people have more choice and control over their care.

“28% of people with hearing loss had left their GP unclear about a diagnosis and 19% had been unclear about their medication. 14% of people with hearing loss had missed an appointment due to not hearing their name being called in the waiting room.”

Access all Areas? – Action on Hearing Loss 2013

“British Sign Language (BSL) users had worse health outcomes than the general population. They estimated that missed diagnosis and poor treatment for BSL users was costing the NHS £30 million per year.”

Sick of it – SignHealth 2014

The Standard isn’t optional, is must be followed!

For further details about our eLearning Suites please contact us via email to or telephone on 01773 822549.

Blue Stream Academy Customers Receive Outstanding Ratings On Their CQC Inspections

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Outstanding CQC Inspections

Congratulations to the following GP Practice, all users of Blue Stream Academy’s GP Practice eLearning Suite who have attained ratings of Outstanding from their recent CQC inspections.

  • The Alverton Practice in Penzance
  • Budleigh Salterton Medical Centre in Devon
  • Rolle Medical Partnership in Devon
  • The Mill Medical Practice in Godalming, Surrey
  • The Olive Family Practice in Bolton
  • Cartmel Surgery in Grange-over-Sands, Cumbria
  • Helston Medical Centre in Cornwall

Further evidence that our online training helps to ensure CQC compliance.

For further details about our eLearning Suites please contact us via email to or telephone on 01773 822549.

New Repeat Prescriptions Module Launched

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Repeat Prescriptions Module Launched

Blue Stream Academy have launched a new Repeat Prescriptions module to our GP Practice and Nursing/Care Homes Suites.

Its purpose is to raise awareness of the errors that can occur, the roles and responsibilities of all staff involved in the process and the benefits of a well-managed repeat prescription system.

A report by the Department of Health estimates that unused medicines cost the NHS around £300 million every year, with an estimated £110 million worth of medicine returned to pharmacies, £90 million worth of unused prescriptions being stored in homes and £50 million worth of medicines disposed of by Care Homes.


It is important to ensure that every repeat prescription is still appropriate, effective and well tolerated; that it is still being viewed upon and taken by the patient as intended. Infrequent therapy reviews may lead to failure to prevent, identify and solve drug-related problems and drug wastage; it may, thereby, have a negative impact on the effectiveness, safety or cost of the medications prescribed.

It is for this reason that Blue Stream Academy Acadmey has collaborated with Gita Lad, Medicines Quality Pharmacy Technician for Sandwell and West Birmingham CCG, to produce the Repeat Prescriptions eLearning module.

For further details about our eLearning Suites please contact us via email to or telephone on 01773 822549.

New Adult Malnutrition Module

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Blue Stream Academy are pleased to announce the launch of their Adult Malnutrition module to their GP Practice, Dental Practice, Nursing/Care Homes, Urgent Care and Hospice eLearning suites.

Malnutrition, in terms of undernourishment, is both a cause and consequence of disease in adults and children. It is common and affects over 3 million people in the UK with associated health costs exceeding £13 billion annually. It is often unrecognised and therefore untreated, yet it has a substantial impact on health and disease in all community care settings and hospitals.

The benefits of improving nutritional care and providing adequate and appropriate hydration are immense, especially for those with long term conditions and problems such as stroke, pressure ulcers or falls. The evidence shows clearly that if nutritional needs are ignored health outcomes are worse and meta-analyses of trials suggest that provision of nutritional supplements to malnourished patients reduces complications such as infections and wound breakdown by 70% and mortality by 40%.

Better nutrition and hydration care for individuals at risk can result in substantial cost savings to the NHS with even a saving of only 1% of the annual health care cost of ‘malnutrition’, amounting to £130 million annually. Recent guidance from the NICE (NICE CG32 and NICE standard 24) identifies better nutritional care as a large potential source of cost savings to the NHS and CCGs should use the NICE data to calculate potential cost savings for their local Trusts.

Blue Stream Academy has collaborated with Sandwell and West Birmingham CCG to develop the Adult Malnutrition eLearning module, its aim is to raise awareness in successfully identifying malnutrition, considering holistic intervention and implementing a treatment plan to help patients achieve a realistic treatment goal.

To enquire about our eLearning suites please email or call 01773 822549.

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Blue Stream Academy Customers Receive Outstanding Ratings On Their CQC Inspections

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Outstanding CQC Inspections

Congratulations to the following GP Practice, all users of Blue Stream Academy’s GP Practice eLearning Suite who have attained ratings of Outstanding from their recent CQC inspections.

  • Middleton Health Centre in Middleton Manchester
  • Park Lane Surgery in Allestree, Derbyshire
  • Sherrington Park Medical Practice in Sherwood, Nottinghamshire
  • Estuary View Medical Centre in Whitsable, Kent
  • Caythorpe and Ancaster Medical Practice in Grantham, Lincolnshire
  • Westcourt Medical Centre in Littlehampton, West Sussex
  • Gosforth Memorial Medical Centre in Gosforth, Newcastle upon Tyne
  • The Springhead Medical Centre in Hull, Humberside
  • Keyworth Medical Practice in Keyworth, Nottinghamshire
  • Bilbrook Medical Centre in Bilbrook, Wolverhampton
  • Eve Hill Medical Practice in Dudley, West Midlands
  • Littlewick Medical Centre in Ilkeston, Derbyshire
  • Malmesbury Medical Partnership in Malmesbury, Wiltshire

Further evidence that our online training helps to ensure CQC compliance.

For further details about our eLearning Suites please contact us via email to or telephone on 01773 822549.

World Blood Donor Day 2016

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Today is World Blood Donor Day, an event that was established in 2004 by the World Health Organization (WHO) and serves to raise awareness of the need for safe blood and blood products.

Transfusion of blood and blood products helps save millions of lives every year. It can help patients suffering from life-threatening conditions live longer and with higher quality of life, as well as supporting complex medical and surgical procedures. It also has an essential, life-saving role in maternal/child care and during man-made/natural disasters.

However, in many countries, demand exceeds supply, and blood services face the challenge of making sufficient blood available, while also ensuring its quality and safety. An adequate supply can only be assured through regular donations by voluntary, unpaid blood donors. WHO’s goal is for all countries to obtain all their blood supplies from voluntary, unpaid donors by 2020.

Today, only 62 countries get close to 100% of their national blood supplies from voluntary unpaid blood donations, with 40 countries still dependent on family donors and even paid donors.

The theme of this year’s World Blood Donor Day campaign is “Blood connects us all”. It focuses on thanking blood donors and highlights the dimension of “sharing” and “connection” between blood donors and patients. The campaign also aims to create wider public awareness of the need for regular blood donation, inspire those who have not yet donated blood to start donating; persuade countries to show appreciation to regular, voluntary, unpaid donors and commit to self-sufficiency in blood supply.

The WHO have adopted the slogan “Share life, give blood”, to draw attention to the roles that voluntary donation systems play in encouraging people to care for one another and promote community cohesion.

World Blood Donor Day 2016

“Although we have many external differences, the same vital blood pumps through all our veins.” said Dr Margaret Chan, WHO Director-General. “Voluntary, unpaid blood donation is the act of giving life – the greatest gift any person can give or receive.”

The campaign aims to highlight stories of people whose lives have been saved through blood donation, to motivate regular blood donors to continue giving blood, and motivate people in good health who have never given blood to begin doing so, particularly young people.

Below is a series of short videos highlighting stories of people whose lives have been saved through blood donation, thanking blood donors for their gift of life, and encouraging people to care for one another.

For further information please visit the website here: World Blood Donor Day 2016

World Environment Day 2016

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World Environment Day 2016

World Environment Day (WED) was established by the United Nations General Assembly in 1972 and is celebrated every year on 5th June in an effort to raise global awareness to take positive environmental action to protect nature and the planet Earth.

Through decades of WED celebrations, millions of people from all over the world and from all sectors of society have taken part in environmental action. By bundling their energy, WED has the power to generate hugely positive impacts on the planet.

World Environment Day - African Elephant

Each WED is organized around a theme that focuses attention on a particularly pressing environmental concern. The theme for 2016 is ‘fight against the illegal trade in wildlife’ under the slogan ‘Go Wild for Life’; whilst Angola is the host country this year.

Below is an infographic that details some of the alarming facts and statistics behind this year’s campaign; to learn more, please visit the World Environment Day website here:


Join Us At Commissioning Live Birmingham

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Commissioning Live Birmingham

Blue Stream Academy will be attending the Commissioning Live Exhibition at the National Conference Centre in Birmingham on 14th June, 2016.

Commissioning Live Birmingham is the key industry event for anyone with a stake in commissioning; the programme has been specifically developed for those wanting to gain a deeper insight into how the changes to commissioning will affect their role, and how to make a difference to their local population.

Attending the event will give you the best access to experts in your field, and provide you with the latest insights into new technologies and services.

The exhibition is free to attend, to register please visit the website here and quote BSA16.

Please visit our stand (37) to meet the team and learn more about our online training for GP Practices, Dental Practices, Hospices, Nursing/Care Homes and Carers; and how they can assist with CQC compliance whilst saving time and money.

Blue Stream Academy Exhibition

New Fluids and Nutrition Module Launched

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Fluids and Nutrition Module Launched

Blue Stream Academy have launched a new Fluids and Nutrition module to our GP Practice and Nursing/Care Homes Suites to promote awareness of good food safety, the importance of nutrition and hydration, the signs and symptoms of poor nutrition and hydration and how to promote good practice.

“Malnutrition is common in the UK, affecting more than three million people at any one time. Around 1 in 3 patients admitted to acute care will be malnourished or at risk of becoming so, and 35 percent of individuals admitted to care homes will also be affected. In addition 93 percent of those at risk of, or suffering, from malnutrition will be living in the community.”

“The scale of dehydration in the UK is unknown but is associated with a number of known causes of harm to people.”

Guidance – Commissioning Excellent Nutrition and Hydration 2015 – 2018

“The link between nutrition and hydration and a person’s health is a fundamental part of any stage of life, but all the more so for the sick or vulnerable. Person-focused, quality compassionate care involves looking at what matters to a person as a whole, not only concentrating on their specific medical condition.”

Jane Cummings, Chief Nursing Officer for England

New Privacy and Dignity Module Launched

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Privacy and Dignity Module Launched

Blue Stream Academy have launched a new Privacy and Dignity module to our GP Practice and Nursing/Care Homes Suites.

Dignity covers all aspects of daily life, including respect, privacy, autonomy and self-worth. While dignity may be difficult to define, what is clear is that people know when they have not been treated with dignity and respect. Dignity is about interpersonal behaviours as well as systems and processes.

People should be treated with respect – as individuals and human beings, they should not be labelled and their needs, preferences and aspirations should be at the centre of their care.
Part of good care and support involves building trust and confidence and having the best interests of individuals in mind.

Confidentiality is a very important right of individuals who receive care and support.

We have added a new module to our GP Practice and Nursing/Care Homes Suites which covers these areas and promotes:

  • Good communication
  • Engagement and empowerment
  • Preserving autonomy
  • Choice and control
  • A positive organisational ethos

“To be able to live each day with honour, respect and dignity is the greatest achievement of all.”

Dr Roopleen

Why Choose eLearning?

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Why Choose eLearning

Why eLearning?

There are many reasons why developing or established organisations can benefit from integrating eLearning into their existing online training programs.

Extensive studies support the argument that eLearning is a more cost effective and efficient way to deliver training; the ability to improve effectiveness at a fraction of the cost makes it an appealing alternative to traditional face-to-face methods, especially for larger organisations.


An extensive nine year survey of the research literature in training published by Fletcher and Tobias in ‘Training and Retraining’, commissioned by the American Psychological Society and published in 2000, concluded that:

“Learners learn more using computer-based instruction than they do with conventional ways of teaching, as measured by higher post-treatment test scores.”

According to Brandon Hall (2001) online training can reduce learning time by 35%-45% in comparison to face-to-face training. This report noted that learning gains have been found in:

  • Learners’ attitudes toward the eLearning format and training in general.
  • Learners’ scores on tests, certifications or other evaluations.
  • The number of learners who achieve ‘mastery’ level and/or ‘pass’ exams.
  • Learners’ ability to apply new knowledge or processes on the job.
  • Long-term retention of information.

Due to its adaptability, lack of restriction and the capacity to make instant, across the board changes, eLearning enables organisations to ensure that all their staff, regardless of location can access consistent content; thus ensuring common methodology and ideals are followed, reinforcing corporate identity.

This is of particular benefit to large organisations that may be dispersed over wide geographical locations or even different countries.

A study by Training Magazine (2006) reported that eLearning has proven to have a 50%-60% better consistency of learning than traditional classroom learning.

Whilst eLearning is a relatively new method of delivering training, it is becoming increasingly popular and as a result of this and ongoing technological advances, it continues to be developed and improved upon increasing the amount of interaction and engagement experienced by trainees.

Increased participation via interactivity with well-designed eLearning programmes leads to higher levels of cognitive engagement resulting in higher levels of retaining information.

Trainees also benefit from being able to work at their own pace rather than that of the trainer, with the ability to digest and analyse the content having a significant impact on the amount of information retained.

Hairsten (2007) noted in a study that eLearning retention rates were at least 12% higher than traditional methods. This was further supported in a study by KPMG Consulting in 2004 which concluded that knowledge retention from eLearning was 25%-60% higher than with classroom based training.

Online training isn’t restricted by the need to fulfil the requirements of the majority, as it can be undertaken at a pace to suite the trainee, they are able to dedicate their time to absorbing the training they need rather than spend time needlessly focusing on areas that they’re already competent in.

Faster, Mobile and More Flexible

The limitations of face-to-face training are largely obvious, particularly in that the capacity to deliver it efficiently is restricted by the availability of trainers, appropriate locations and trainees. Whether it is undertaken externally or internally it usually requires significant periods of time to be dedicated to it, these aren’t necessarily practical for all staff and may even necessitate the scheduling of additional training sessions for those who aren’t able to attend the original session.

In comparison eLearning can be scheduled to suit the availability of individual members of staff and is not required to be completed in a single session; trainees can undertake the training according to their availability and at their own convenience.

eLearning can be carried out on desktop PCs, laptops, tablets and mobile phones allowing training to completed wherever and whenever trainees have access to these devices, this can even be done when travelling making the world a classroom and leading to much more productive use of time.

Rosenberg (2001) argues that eLearning “can take anywhere from 25%-60% less time to convey the same amount of instruction or information as in a classroom” and Taylor (2002) states that British Telecom delivered e-business training to 23,000 employees in three months at a cost of £5.9m, compared to £17.8 million and a five-year time span for classroom training.

Value for Money

The single largest cost relating to training that an organisation absorbs is that of staff attending the course. In addition the absence of a trainer, lack of requirement for a dedicated location or equipment and avoidance of travel mean that eLearning is usual a much cheaper alternative to face-to-face training; it can also be much easier to budget.

This is particularly true when the organisation already has the devices required to access the training; in such cases the savings can be considerable especially for large organisations.

A study based on a Midlands CCG suggested the return on investment for an eLearning solution was 80% higher than traditional training.

The report took 35 practices into consideration, with an average of 25 staff per practice who each had a training profile covering from eight to thirty subjects.

The options for completing the required training were:

  1. Bringing in a subject matter expert to the Practice during Protected Learning Time (PLT).
  2. Booking the trainees on external courses.
  3. Offering eLearning which can be completed either in PLT, their own free time or when they have the opportunity in between other duties.

Option 1 included the cost of a trainer per subject session (approximately £250.00 + VAT).

Option 2 included the cost of enrolment of the trainee on each training course, travel and subsistence costs and the cost of backfill for the trainee’s role in the practice (approximately £100.00 per trainee if the training is provided FOC by the CCG or equivalent, approximately £200.00 per trainee if it is a chargeable course.

Option 3 included the cost of using the eLearning module £2.00 per course (for those completing 9 subjects only and the cost of using the eLearning module £0.60 per course (for those completing 30 subjects). Overall cost per person is £18.00 + VAT.

Option 1 would have cost £2250.00 + VAT per practice for 9 subjects and £7500.00 + VAT per practice for 30 subjects. This is also assuming that all trainees within a Practice attended the course.

Option 2 would have cost £22,500 + VAT per practice for 9 subjects (if course was FOC), £75,000.00 for 30 subjects (if the course was FOC). These figures would be double if the training course was chargeable.

Option 3 cost £18.00 + VAT per person whether the trainee completed 9, 30 or all 44 modules, an approximate cost of £450.00 + VAT per practice or £15,750.00 for all practices in the CCG.

The overall saving for the CCG by using the eLearning (based on the lowest cost of Option 1) was 80%.

Monitoring and Evaluating

The monitoring and evaluating of training is becoming increasingly important due to regulatory requirements and changes in legislation.

Many organisations have significant amounts of mandatory compliance training relating to health and safety, data protection, equality and diversity etc.

eLearning programmes that incorporate Management of Information Systems benefit from the ability to automatically track and report on the training undertaken by the organisations employees; this is much simpler, more efficient and easier to access than the methods used to track training via traditional methods.

Environmentally Friendly

Online training is a good way in which organisations can make reductions to their carbon footprint.

As well as obviously saving trees by reducing the amount of paper used, environmental benefits also arise as a result of reduction in travel.

This is supported by the ‘Towards Sustainable Higher Education: Environmental Impacts of Campus-Based and Distance Higher Education Systems’ study by the Open University which found that “on average, the production and provision of distance learning courses consumed nearly 90 percent less energy and produced 85 percent fewer CO2 emissions per student than conventional campus-based university courses.”

Dementia Awareness Week 2016

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Dementia Awareness Week 2016

Dementia Awareness Week runs from 15th-21st May and supported by the Alzheimer’s Society, a charity who provides support and research for those affected by dementia.

Dementia affects over 800,000 people in the UK. It is not a disease in its own right and it is not a natural part of ageing. It is an umbrella term that describes a group of symptoms that are caused by many diseases that affect the brain for example, Alzheimer’s disease.

It causes a long term and often gradual decrease in the ability to think and remember that is great enough to affect a person’s daily functioning. Other common symptoms include emotional problems, problems with language, and a decrease in motivation. A person’s consciousness is usually not affected. A dementia diagnosis requires a change from a person’s usual mental functioning and a greater decline than one would expect due to ageing. These diseases also have a significant effect on a person’s caregivers.

Welsh Comedian, Rhod Gilbert would like you to share your message to dementia for Dementia Awareness Week 2016.

Below is our message:

Dementia Awareness Week 2016 - Message To Dementia

To find out more about the Week, or for help and support, visit

Blue Stream Academy’s Care Certificate Suite Receives RCGP Accreditation

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We are proud to announce that our Care Certificate eLearning and Practical Assessment Suite has been accredited by the Royal College of General Practitioners (RCGP).

The assessor panel stated that “they were of the view that this eLearning portfolio is useful and relevant to General Practice Staff, Healthcare Assistants, Carers, Reception and Administrative staff”.

About The Royal College of General Practitioners (RCGP)

The RCGP is the membership, education and examining body that sets out the educational standards that all UK GPs must meet in order to practise. Our medical education is respected the world over as exemplifying the highest standards. We now apply these same, rigorous standards to other providers’ educational provision for primary care.

RCGP Educational Accreditation is a badge of distinction and a guarantee of quality. Only those educational services that meet RCGP standards are entitled to display the RCGP Accreditation mark.

International Nurses Day 2016

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International Nurses Day 2016 - A Force For Change

On 12th May every year (the anniversary of Florence Nightingale’s birth) International Nurses Day is celebrated around the world.

The theme for 2016 is – Nurses: A Force for Change: Improving health systems’ resilience.

Blue Stream Academy would like to thank all nurses for everything that they do for us in our times of need!

Please select the image below for further information about International Nurses Day:

International Nurses Day 2016 - A Force For Change: Improving Health Systems' Resilience

World Day For Safety And Health At Work

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World Day For Safety And Health At Work

Today is the World Day for Safety and Health at Work, an international campaign to promote safe, healthy and decent work; held annually on 28th April, it has been observed by the International Labour Organization (ILO) since 2003.

Each year around two million people die as a result of accidents and diseases linked to the employment; additionally there are 270 million occupational accidents and 160 million instances of occupational diseases each year, incurring £1,950,000,000,000 (1.95 trillion) in costs for loss of working time and expenses for treatment, compensation and rehabilitation. Fatalities, accidents and illness at work are highly preventable and we have an obligation to act.

The subject of this year’s campaign is ‘Workplace Stress: A Collective Challenge’. The report will draw attention to current global trends on work-related stress and its impact.

Today, many employees face increasing pressure to meet the demands of modern working life. Psychosocial risks such as increased competition, higher expectations on performance and longer working hours are contributing to the workplace becoming an ever more stressful environment. With the pace of work dictated by instant communications and high levels of global competition, the lines separating work from life are becoming more and more difficult to identify. In addition, due to the significant changes in labour relations and the current economic recession, workers are experiencing organisational changes and restructuring, reduced work opportunities, increasingly precarious work, the fear of losing their jobs, massive lay-offs/unemployment and decreased financial stability, with serious consequences to their mental health and well-being.

Below is an infographic detailing some of the alarming statistics of the impact of ‘Stress in the Workplace’:

Stress In The Workplace

In recent years, there has been growing attention to the impact of psychosocial risks and work-related stress among researchers, practitioners and policy makers. Work-related stress is now generally acknowledged as global issue affecting all countries, all professions and all workers both in developed and developing countries. In this complex context, the workplace is at the same time an important source of psychosocial risks and the ideal venue to address them in order to protect the health and well-being of workers.

To read the report or view the presentation, please select the relevant links below:

Workplace Stress: A Collective Challenge – Report
Workplace Stress: A Collective Challenge – Presentation

Select the image below for more information about the ‘Workplace Stress: A Collective Challenge’ campaign:

Workplace Stress - A Collective Challenge

Join Us At Naidex 2016

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Blue Stream Academy will be attending the Naidex 2016 Exhibition at the NEC in Birmingham on 26th, 27th and 28th April.

Naidex 2016 is the UK’s largest disability, rehabilitation and homecare event with more than 9,000 visitors expected.

The exhibition is free to attend, to register please visit the Naidex website here.

Please visit our stand (E12) to meet the team and learn more about our online training for Nursing/Care Homes and Carers; and how they can assist with CQC compliance whilst saving time and money.

Blue Stream Academy Customers Receive Outstanding Ratings On Their CQC Inspections

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Outstanding CQC Inspections

Congratulations to the Cleveleys Group Practice in Lancashire, users of Blue Stream Academy’s GP Practice eLearning Suites who attained a rating of Outstanding from their recent CQC inspection.

Further evidence that our online training helps to ensure CQC compliance.

World Health Day 2016: Beat Diabetes

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World Health Day

Today is World Health Day and this year the World Health Organization (WHO) is focusing on diabetes, a non-communicable disease that is largely treatable and preventable.

Diabetes is dramatically increasing in prevalence throughout the world, most significantly in low and middle income countries. Simple changes in lifestyle have proven to be effective in preventing or delaying the onset of type 2 diabetes; such changes include maintaining normal body weight, engaging in regular physical activity and eating a healthy diet. Diabetes can also be controlled and managed to prevent complications through diagnosis, self-management education and affordable treatment.

World Health Day 2016 - Beat Diabetes

The WHO estimates that over 400 million people around the world have diabetes with that figure likely to more than double over the next 20 years. In the UK alone, the number of people diagnosed with diabetes has increased from around 1.4 million to 3.5 million since 1996 whilst is estimated that over half a million people go undiagnosed.

The disease is a direct cause of around 1.5 million deaths per year worldwide making it the fifth most common cause of death in the world. The cost of diabetes to the NHS estimated at around £14 billion each year, which is over £1,500,000 per hour or 10% of the total NHS budget for England and Wales. This equates to over £25,000 being spent on diabetes every minute.

In total, an estimated £14 billion pounds is spent a year on treating diabetes and its complications, with the cost of treating complications representing the much higher cost.

The goals of WHD 2016 are:

  1. Scale up prevention.
  2. Strengthen care.
  3. Enhance surveillance.

For further information about World Health Day 2016 click here and/or watch the video below:

Bevan House Medical Practice in Bradford Praised As Being One Of The Best That The CQC Has Inspected

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Bevan House Medical PracticeBlue Stream Academy customer, Bevan House Medical Practice in Bradford, who were recently rated as outstanding following their CQC inspection have been commended by Chief Inspector of General Practice Steve Field, as being one of the best practices that they have inspected.

He said, “This is one of the best practices CQC has inspected. Bevan House was outstanding in each of the categories we inspect against and outstanding in every one of the six population groups – a remarkable achievement.”

“The work that this practice was doing in the wider community is exemplary and deserves recognition. It is very clear the practice is providing outstanding, personalised, patient-centred care very often connecting with traditionally difficult-to-reach patient groups.”

“This practice benefits hugely from high staff morale. Staff are motivated and the practice had a clear pro-active vision which had quality and safety as its top priority.”

“I had the benefit of being part of the inspection team and I can vouch personally for Bevan House. If there is a better practice in England I look forward to visiting it.”

“The day that I spent with the Bevan House team really inspired me. There are so many aspects to this practice deserving of recognition and I urge other practices to read this report. This is an utterly outstanding practice and just shows what can be achieved with excellent leadership and teamwork which includes the team and the patients that this practice serves.”

Under CQC’s programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Bevan House highlights many areas of outstanding practice including:

  • The Bradford Respite and Intermediate Care Support Service (BRICSS) is a respite service that has been developed, where the Bevan team work with a social housing provider to offer respite accommodation for homeless patients who require medical care after they are discharged from hospital. These initiatives led to an increase in the number of homeless people registering with the practice, a reduction in the use of acute healthcare, A&E admissions and days spent in hospital.
  • The Street Medicine Team held mobile outreach clinics in city centre locations to enhance access for vulnerable patients and also offered advice and healthcare to people who were not registered with the practice.
  • Dedicated teams within the practice worked closely with other organisations in ensuring bespoke services were provided to meet patients’ needs. For example, the Bevan Pathway Team attended regular meetings at the local hospital to review its patient group and improve patient discharge and the provision of care and support. These initiatives led to an increase in the number of homeless people registering with the practice, a reduction in the use of acute healthcare, A&E admissions and days spent in hospital. The intervention of these teams with homeless patients has shown significant cost savings in acute care of 62%.
  • Feedback from the Patient Participation Group called the Experts by Experience (ExE), was integral to the running of the practice. Their views were actively sought and valued. The practice held numerous patient focus groups to find out their views on topics such as diabetes care. The group had been involved in the design, build and decoration of the new premises – it hosted services and helped provide an integrated set of services around the needs of the vulnerable people who are users of the building and practice.
  • The practice had recruited a mental health nurse and a vulnerable migrants nurse, to work alongside a practice nurse, to effectively support patients. This had enabled the practice to be prepared to meet the needs of new patients, conduct structured assessments and refer as necessary to relevant services, prior to the persons arrival in the country.
  • Staff were clearly motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieving this. Clothing, food, oral and personal hygiene packs and ‘cold weather packs’ (consisting of gloves, socks, a hat, scarf, water and a bar of chocolate) were offered to those patients who were in urgent need.
  • The practice had moved to new premises that allowed it to host other services and provide a “one stop shop” for patients. The teams located in the practice included the homeless team, benefits services, refugee support workers, rape crisis, legal, housing, midwifery and health visiting teams.

Source: Bradford medical practice rated as Outstanding by the Care Quality Commission – one of the best practices CQC has ever inspected

World Autism Awareness Week

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World Autism Awareness Week 2016

Today is World Autism Awareness Day and marks the start of World Autism Awareness Week 2016!

Around 700,000 people in the UK are on the autism spectrum. Together with their families they make up around 2.8 million people whose lives are touched by autism every single day.

We hope that you will join us in showing your support and raising awareness about autism.

The National Autistic Society have organised a number of events and fundraising activities as well as having recently their biggest ever campain, ‘Too Much Information’ (select the image below for details).

Too Much Information - The National Autistic Society

Visit the National Autistic Society for further information – click here.

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