Our Policies


This is the official accessibility statement for www.bluestreamacademy.com. We take disability accessibility seriously and our website has been designed to be universally accessible to all as far as practical.

Many standards are intentionally vague and are subject to individual judgement. Some can be automatically tested. We have run a variety of commonly accepted standard automated tests and have manually reviewed all pages. We believe all pages are in full compliance with all available accessibility standards and guidelines from W3C Web Accessibility Initiative (WAI).

Should you feel that any aspect of the site does not fulfil these objectives or gives you any difficulty please let us know and we will do our best to rectify the problem as soon as possible. Feel free to email us at info@bluestreamacademy.com.

Resizing Text

All text can be resized using your browsers view – text size option.

  • Internet Explorer: View > Text size
  • Firefox: View > Text size
  • Chrome: Customise and Control > Zoom > Use + or – to increase or decrease the text size
  • Opera: File > Preferences > Fonts > Minimum font size (pixels)
  • Alternatively, scroll with the wheel of your mouse whilst holding down the control key.

Standards compliance

While there is no official validation tool for meeting DDA Accessibility Requirements, the W3C (World Wide Web Consortium) HTML (XHTML) validator is commonly accepted as being a good indicator of accessibility.

This website aims to conform to:

  • W3C Web Content Accessibility Guidelines – priority 1, 2, and 3 guidelines
  • W3C XHTML 1
  • W3C CSS 2


  • All pages on this site use structured semantic markup. H1 tags are used for main headings, H2 tags for sub-headings etc.
  • Content and presentation have been completely separated. All pages are designed fully using CSS – tables are only used to display tables of data where it is appropriate to do so.
  • For those using screen readers there is the option to skip past the navigation to the content on each page.
  • Link text is written to make sense out of context.
  • Many links have title attributes to describe the links in greater detail. Most links open in the same window. Some links (in particular links to external sites) may open in new windows and there will be a warning in the title tag of the link that a new browser window is being opened.
  • The pages on this website are all print-friendly – a print style sheet has been used to exclude unnecessary design elements.
  • All text is assigned a relative font size – this means that you can resize the text if you want to.
  • All informational images have been assigned descriptive ALT text. Decorative images are either placed in the CSS document or have a null ALT attribute.

Access keys

We don’t use access keys as there is considerable doubt over their real usefulness.


This website is owned by Blue Stream Academy Ltd.

The copyright includes all content provided on this website including all text graphics, code, products, software, audio, music and design is owned by Blue Stream Academy Ltd. except where otherwise indicated.

The Blue Stream Academy Ltd. logo and domain name are the property of Blue Stream Academy Ltd. You agree not to copy, reproduce, upload, post, display or use in any way these marks without prior written permission of Blue Stream Academy Ltd.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

We take the protection of our copyright very seriously.

If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you using those materials. You could also be ordered to pay legal costs.

If you become aware of any use of our copyright materials that contravenes or may contravene the licence above, please report this by email to info@bluestreamacademy.com or by post to Blue Stream Academy Ltd, Suites 11 and 12 – Riverside Business Centre, Foundry Lane, Milford, Derbyshire, DE56 0RN.

If you become aware of any material on our website that you believe infringes your or any other person’s copyright, please report this by email to info@bluestreamacademy.com or by post to Blue Stream Academy Ltd, Suites 11 and 12 – Riverside Business Centre, Foundry Lane, Milford, Derbyshire, DE56 0RN.

©Blue Stream Academy Ltd. All Rights Reserved.

Mission Statement

Blue Stream Academy Ltd. recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods, with regular review points. We will encourage customers, suppliers and other stakeholders to do the same.

Policy Aims

We endeavour to:

  • Comply with and exceed all relevant regulatory requirements.
  • Continually improve and monitor environmental performance.
  • Continually improve and reduce environmental impacts.
  • Incorporate environmental factors into business decisions.
  • Increase employee awareness and training.


  • We will minimise the use of paper in the office.
  • We will reduce packaging as much as possible.
  • We will seek to buy recycled and recyclable paper products.
  • We will reuse and recycle all paper where possible.

Energy and Water

  • We will seek to reduce the amount of energy used as much as possible.
  • Lights and electrical equipment will be switched off when not in use.
  • Heating will be adjusted with energy consumption in mind.
  • The energy consumption and efficiency of new products will be taken into account when purchasing.

Office Supplies

  • We will evaluate if the need can be met in another way.
  • We will evaluate if renting/sharing is an option before purchasing equipment.
  • We will evaluate the environmental impact of any new products we intend to purchase.
  • We will seek to buy more environmentally friendly and efficient products.
  • We will reuse and recycle everything we are able to.


  • We will reduce the need to travel, restricting to necessity trips only.
  • We will promote the use of travel alternatives such as e-mail or video/phone conferencing.
  • We will make additional efforts to accommodate the needs of those using public transport or bicycles.

Maintenance and Cleaning

  • Cleaning materials will be as environmentally friendly as possible.
  • Materials used in office refurbishment will be as environmentally friendly as possible.
  • We will only use licensed and appropriate organisations to dispose of waste.

Monitoring and Improvement

  • We will comply with and exceed all relevant regulatory requirements.
  • We will continually improve and monitor environmental performance.
  • We will continually improve and reduce environmental impacts.
  • We will incorporate environmental factors into business decisions.
  • We will Increase employee awareness through training.


  • We will involve staff in the implementation of this policy, for greater commitment and improved performance.
  • We will update this policy at least annually in consultation with staff and other stakeholders where necessary.
  • We will provide staff with relevant environmental training.
  • We will work with suppliers, contractors and sub-contractors to improve their environmental performance.
  • We will use local labour and materials where available to reduce CO2 and help the community.





Blue Stream Academy Ltd. is committed to promoting a supportive and inclusive culture for all of our employees, customers and learners. We aim to ensure that no job applicant, employee, customer or learner experiences less favourable treatment on the grounds of race, colour, nationality, religion, ethnic or national origin, age, gender reassignment or parental/marital status, sexual orientation or disability. By integrating individual strengths, we will maximise efficiency and creativity, and deliver greater customer service.


Blue Stream Academy Ltd. will work to ensure that employees are:

  • Treated fairly and without discrimination during their employment, commencing with the recruitment process and have access to promotions when available based on merit.
  • Fairly appraised and rewarded for personal contributions to the organisation, taking into account internal and external comparisons and affordability.
  • Able to work in a healthy and safe environment free from hazards.
  • Able to access opportunities for training and development to develop to their full potential.
  • Supported in balancing work and home life commitments and have requests considered objectively.
  • Treated with dignity and respect in a fair and consistent manner in an environment where inappropriate behaviour is not acceptable.

Roles and responsibilities

Blue Stream Academy Ltd. is committed to promoting equality for all. If an employee feels they have been subject to discrimination in employment, which is in direct conflict with our commitment to equality of opportunity, they should raise this with a director.

All employees have a responsibility to treat others with dignity and respect. If an employee is found to have acted in a deliberately discriminatory manner, appropriate disciplinary procedures will apply.

All employees, customers and learners will be informed that an equality and diversity policy is in operation and are bound to comply with its requirements. This policy will also be drawn to the attention of funding agencies, stakeholders and job applicants though appropriate communication channels.

It is expected that when staff are representing Blue Stream Academy Ltd. in an external capacity, and as part of their role, that they will endeavour to ensure that equality and diversity principles and practices are adhered to.

Monitoring and Evaluation

Blue Stream Academy Ltd. will regularly evaluate its services and the effectiveness of its equality and diversity policy.

Review of this Policy

Blue Stream Academy Ltd. commitment to equality and diversity is an active one. This document will be amended on a regular basis as part of this active commitment.

Blue Stream Academy Ltd. will seek to keep up-to-date with new developments in Equality and Diversity practice and actively seek information on this issue.




The General Data Protection Regulation (GDPR) came into effect on 25th May 2018. We have spent significant time and resources, working with expert GDPR compliance consultants in order to make the relevant preparations to ensure that our training, policies, procedures and processes reflect these changes and that we are compliant.

We have also contacted all of our 3rd party suppliers and strategic partners to ensure that they too are compliant with GDPR.

Additionally, we are working towards attaining ISO:27001 Certification to provide our customers with further reassurance of how seriously we take the security and privacy of their data.

Please read our updated Privacy Policy in full; by utilising our services on or after May 25th, 2018, you’ll be agreeing to the revisions. This policy provides additional information about what we do and sets out your rights inline with the GDPR.

Upon their next login, all existing and new users will be presented with our updated Terms and Conditions which must be accepted before continuing use of our services; by agreeing to them you accept that you will receive the automated emails necessary for our online training platform to perform as required.

Should you no longer wish to receive newsletters, announcements, updates and/or marketing emails from us you can either click on the ‘Unsubscribe’ link at the bottom of our emails, or email us at info@bluestreamacademy.com with “Unsubscribe” in the subject line. This will not affect your use of our service; however, you may miss out on information that could be of benefit or interest to you.

Frequently Asked Questions (FAQS)

Below are some frequently asked questions about Blue Stream Academy Ltd. and GDPR:

What information does Blue Stream Academy Ltd. collect?
  • Name and job title.
  • Contact information including email address and telephone number.
  • Demographic information such as your place of work.
  • Training records.
  • Profile pictures.
  • Membership details of registered regulatory organisations.
  • Working hours.
  • Absence requests.
  • Network/device information and data relating to your use of our website, applications, products and services.
Why do Blue Stream Academy Ltd. need to collect this information?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide organisations and their employees with training records.
  • To administer accounts.
  • Internal record keeping.
  • To verify accounts/activities.
  • To promote safety and security inside and outside of our products/services, such as by investigation suspicious activity or violation of our terms, conditions and policies.
  • To obtain feedback to improve our products and services.
  • To send marketing communications about our products/services.
  • To let users know about any changes to our terms, conditions, policies or procedures.
  • To respond to users when they contact us.
  • To test features in development.
  • To customise the website according to user requirements.
Do Blue Stream Academy Ltd. require consent from users?
We do not require signed consent from Users (Data Subjects) for the transfer of their records. Once the Organisation (Data Controller) has registered with Blue Stream Academy Ltd. (Data Processor), they (the Organisation) have consented to the Users data being processed as part of their agreement with us.
Do organisations who use Blue Stream Academy Ltd.'s services require consent from their employees before allowing the data to be processed?
Whilst it is ultimately the responsibility of the Organisation to ascertain their own requirements/obligations under GDPR; generally speaking, given the terms of the User’s employment, it would reasonably be expected that their data would be used for such purposes as the recording of training etc. negating any need for consent in this instance.
Where is our data stored?
Our data is stored at a secure UK based data centre and backed to a secure cloud based service.
How long do Blue Stream Academy Ltd. store data for?
After an organisation ceases to be a Blue Stream Academy Ltd. customer, their data and that of their users is retained for a period of five years; unless a direct and authorised request for deletion has been made.
Following the implementation of GDPR, what is the process for users who want to transfer their training records?
Users wanting to transfer their training records to a new Organisation must initially request this from the Organisation currently holding their data, who will in turn provide us with the request. We will then contact the user to confirm the request before proceeding with the transfer of data.
Following the implementation of GDPR, what is the process for users who want to delete their training records?
Users wanting to delete their training records must request this from the Organisation currently holding their data, who will in turn provide us with the request. We will then contact the user to confirm the request before proceeding with the deletion of data. IMPORTANT: It is the responsibility of the Organisation to ensure that they do not have legal obligations/requirements requiring them to retain the data, or reasonable grounds for doing so. Once data has been deleted in cannot reinstated.
How can I find out want information Blue Stream Academy Ltd. holds about me?
If you would like a copy of the information held about you please write to Blue Stream Academy Ltd., Suites 11 and 12 – Riverside Business Centre, Milford, Derbyshire, DE56 0RN.

Vision – To standardise the UK’s healthcare training, for a consistent delivery of quality care.

Mission – Our mission is to assist with the delivery of the highest quality of patient care, through better staff education, experience and development. We want to do this by implementing a national standard of healthcare training throughout the UK, to ensure a patient-centred approach to care is provided for all.

The information contained in this website is for general information purposes only and the information is provided by Blue Stream Academy Ltd. Whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Blue Stream Academy Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Blue Stream Academy Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.




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