12/19/2023 4:10:45 PM

Blue Stream Academy's 2023 Highlights and Festive Opening Hours

As we approach the end of another remarkable year, we want to take a moment to express our sincere gratitude for BSA user's unwavering support and partnership with Blue Stream Academy.

In reflecting on the year gone by, we are proud to have shared a range of achievements and milestones with each of our customers. From enhancing our CPD eLearning modules to expanding our range of services, every step forward has been guided by the invaluable feedback and collaboration of our esteemed customers.

Take a look at our 2023 highlights below...

Exemplary eLearning Excellence

Crafted by our in-house Content Development team in collaboration with meticulously chosen Subject Matter Experts (SMEs), with your help we've soared to new heights in CPD eLearning standards this year, achieving:

• 2,131,617 user eLearning module completions
• launching 20 innovative CPD eLearning releases
• implementing updates to 30 existing CPD modules.

Dedicated to Elevating Standards

The Blue Stream team remains steadfast in our commitment to enhancing standards through new partnerships and collaborations. This year, our achievements include:

• becoming an approved supplier for the Hospice Quality Partnership (HQP)
• earning endorsement as a learning provider by Skills for Care
• attaining the status of a Disability Confident Committed Employer.

Cutting-edge Information Management Solutions

Formulated based on invaluable end-user insights and in partnership with customers across a range of sectors, our Software Development team has unveiled the following innovations this year:

• the introduction of the multifactor authentication (MFA) feature
• continuous updates and enhancements to our existing information management and HR systems
• our new CQC Health Check System, launching nationally in January 2024.

Exceptional Customer Support

Throughout 2023, our dedicated customer service team has collaborated seamlessly with health and care professionals across the UK, reaching the following milestones:

• successfully handling 10,053 phone calls
• engaging in 12,600 live chat conversations
• responding to a staggering 64,688 customer support emails
• conducting 997 system training webinars.

Want to find out more? For more information on the Blue Stream Academy's eLearning and Management platforms for GP Surgeries, Health and Social Care Providers, Dental Practices, Urgent and Private Care Providers, Hospices and Aesthetics Clinics, get in touch with a member on the team on 01773 822549 or info@bluestreamacademy.com