Terms and Conditions

Terms and Conditions

1. General Terms and Conditions

Access to and use of this website is provided by Blue Stream Academy Ltd. subject to the following terms and conditions:

Use of this website constitutes your acceptance of these terms and conditions which take effect at the time you first login.

If you do not accept these terms and conditions you must not use this website. Blue Stream Academy Ltd. reserves the right to change these terms and conditions at any time by posting changes online. It is your responsibility to refer to these terms and conditions on accessing this website.

Continued use of this website after such changes to the terms and conditions constitutes acceptance of those posted changes.

You agree to use the website only for lawful purposes. You may not use the website or any part of it for commercial purposes.

You must only use the website in a way that does not infringe the rights of, restrict or inhibit anyone else’s use. Prohibited behaviour includes, but is not limited to harassing/causing distress or inconvenience to any person, transmitting obscene or offensive content.

Blue Stream Academy Ltd. reserves the right to make this website unavailable at any time or to restrict access to parts or all of the website without notice.

The contents on this website are provided ‘as is’; Blue Stream Academy Ltd. makes no warranties or representations, whatsoever, express or implied, in connection with the contents of this website, your use of this website, or your use or the contents of any website linked to this website. Without limiting the foregoing, Blue Stream Academy Ltd. makes no representation regarding the accuracy or completeness of the contents on this website. The foregoing exclusions may not apply to you to the extent that applicable law prohibits the exclusion of implied warranties.

You acknowledge that all intellectual property rights, including any trademarks or copyright in the content of this website, are owned by Blue Stream Academy Ltd. or its third-party suppliers. Nothing contained herein shall be construed as granting any licence or right to use any of the intellectual property of Blue Stream Academy Ltd. except as otherwise provided on this website.

Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use or in accordance with Blue Stream Academy Ltd.’s Copyright Notice which can be read below.

You agree to use this website only for lawful purposes and in a manner which does not infringe the rights of or restrict or inhibit the use of or enjoyment of this website by any third party.

If you choose to Register on this site, you will be asked to enter a username and password (‘Login Details’). You are responsible for maintaining the confidentiality of these Login Details and must not allow anyone else to use them. You must immediately inform Blue Stream Academy Ltd. of any unauthorised use of your Login Details.

Blue Stream Academy Ltd. reserves the right to suspend or terminate your access to this site and/or Login Details at its sole discretion and without notice.

You agree to indemnify, hold harmless and defend Blue Stream Academy Ltd. from any and all loss, damage and expense (including legal fees) incurred by Blue Stream Academy Ltd. on account of any claim or lawsuit arising out of or related to your use of this website or material posted on this website under your Login Details, whether or not authorised by you.

You accept that when you leave this website (whether knowingly or not) Blue Stream Academy Ltd. cannot be held responsible in any way for any material that you encounter thereafter and Blue Stream Academy Ltd. excludes (to the fullest extent permitted by law) any liability that may arise with respect to or as a result of such material causing any damage, costs, injury or financial loss of any kind.

Blue Stream Academy Ltd. uses reasonable care and skill in providing the content on this website but does not represent or warrant the accuracy, timeliness, completeness or suitability of the content.

Blue Stream Academy Ltd. will not be liable for any claims, losses, including but not limited to any direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this website.

Blue Stream Academy Ltd. allows for clients to upload documents and files to their profiles, whilst we make every effort to ensure that our IT systems are protected, we do not warrant that this website is free of viruses/bugs or that this website is compatible with all computer systems and browsers.

Whilst Blue Stream Academy Ltd. endeavours to ensure that our website is online and available at all times, we can make no guarantees as to the ‘uptime’ of the website due to maintenance and reasons beyond our control, including but not limited to – routing, server, Internet, hardware and software problems. Blue Stream Academy Ltd. host services via a third party that guarantees 99.9%+ ‘uptime’ but accept no responsibility for failure to adhere to this or for any other ‘downtime’ caused as a result of factors outside of their control.

This website includes links to other websites on the world wide web. Blue Stream Academy Ltd. makes no warranties as to the suitability or accuracy of the content of any of those websites.

Blue Stream Academy Ltd. make no promise that materials available on or through the website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Blue Stream Academy Ltd. accepts no liability for any downloadable software or any other product or service advertised, supplied or otherwise promoted on this website by any third party.

Blue Stream Academy Ltd. does not warrant that any of the goods or services linked to or advertised on this website comply with data protection or other relevant legislation and Blue Stream Academy Ltd. accepts no liability whatsoever for any claim arising from such goods or services, except where specified.

Blue Stream Academy Ltd. is happy to accept comments, case studies or other submissions from its users. Blue Stream Academy Ltd. is under no obligation to publish any such material, such material shall be considered to be the property of Blue Stream Academy Ltd. who may dispose of such material at its discretion.

If any of these Terms and Conditions are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which they are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be deleted and the remaining Terms and Conditions shall survive and continue to be binding and enforceable.

You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

If you breach these Terms and Conditions and Blue Stream Academy Ltd. chooses to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Blue Stream Academy Ltd. shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.

These terms and conditions are governed by and will be interpreted in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts.

2. Liability and Contractual Obligations

No other statements in the training materials, on the website or email correspondence may be taken to imply any contractual obligation by Blue Stream Academy Ltd.

Any liability will be limited to the payment of the activation fee paid, except in the event of personal injury or death at an event organised by Blue Stream Academy Ltd.

Information, whether on the web or in any other form, is provided for the use of clients and others at their own discretion. No liability will be accepted for the accuracy of any information or the consequences of its use by clients or others.

Blue Stream Academy Ltd. is a company registered in England, Company No. 08021406. The administration address is Suite 11 – Riverside Business Centre, Foundry Lane, Milford, Derbyshire DE56 0RN.

Blue Stream Academy Ltd. reserves the right to terminate any enrolment if it suspects that any part of these terms and conditions have been broken.

3. End User Licence Agreement (EULA)

As a client of Blue Stream Academy Ltd., you are solely responsible for your own communications and are responsible for the consequences of them. You are also solely responsible for maintaining the confidentiality of your username, password and email address and all activities that are conducted through your account.

Clients will normally be provided with a username and password to access non-public parts of the website. You must not share your username and/or password with anyone else.

In consideration of being allowed to use the materials (including the website) provided by Blue Stream Academy Ltd., you agree that you will abide by these terms and conditions and in general will not:

  • Harass any other client or employee.
  • Use the website for any purpose in violation of local or national laws of any country.
  • Post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others.
  • Post material that is abusive, defamatory, embarrassing, harassing, hateful, inflammatory, obscene or threatening to any other client or employee.
  • Post sexually explicit language or images.
  • Post advertisements or solicitations of business.
  • Post chain letters or pyramid schemes.
  • Impersonate another client or employee.
  • Express or imply that the Blue Stream Academy Ltd., its website or its owners endorses any statements you make, without our specific written consent.
  • Collect or store personal information about other clients without their personal consent.
  • Conduct any other activity that we consider is detrimental to the running of the Blue Stream Academy Ltd. or to other clients.
  • Plagiarise the work of others or in any way try to pass yourself off as competent by means of deception.

Any correspondence, whether on the web site or not, written in any language other than English may be edited or deleted.

Any conduct that in our opinion restricts or inhibits the use of the website by any other client will not be tolerated. We reserve the right to pursue any and all legal and equitable remedies against you, including the posting of your address and the reporting of your activity to your Internet Service Provider (ISP), and other authorities.

Any material in any correspondence that we determine to be contrary to our Terms and Conditions and/or unsuitable for our website will be edited or deleted.

Our decision on these matters is final.

4. Copyright Notice

This website is owned by Blue Stream Academy Ltd.

The copyright includes all content provided on this website including all text, graphics, code, products, software, audio, music and design is owned by Blue Stream Academy Ltd. except where otherwise indicated.

The use of all content and course materials is subject to the Terms and Conditions to be found above.

The Blue Stream Academy Ltd. logo and domain name are the property of Blue Stream Academy Ltd. You agree not to copy, reproduce, upload, post, display or use in any way these marks without prior written permission of Blue Stream Academy Ltd.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

You are granted a limited personal non-exclusive licence to use Blue Stream Academy Ltd.’s materials for personal non-commercial home, work or learning venue use. As such, you may make copies of this website as necessary incidental acts during your viewing of it, and you may print for your personal use so much of this website as is reasonable for private purposes.

Save as expressly set out in this Copyright Notice and in the aforementioned Terms and Conditions, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of Blue Stream Academy Ltd.’s materials. Any use of Blue Stream Academy Ltd.’s materials not expressly permitted in this Copyright Notice is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of Blue Stream Academy Ltd.

You agree not to delete, change or modify in any way this Copyright Notice on this website.

5. Privacy Policy

Introduction

This privacy policy sets out how Blue Stream Academy Ltd. uses and protects any information that you give Blue Stream Academy Ltd. when you use this website.

Blue Stream Academy Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Blue Stream Academy Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information That We Collect

We may collect the following information:

  • Name and job title.
  • Contact information including email address and telephone number.
  • Demographic information such as your place of work.
  • Training records.
  • Profile pictures.
  • Membership details of registered regulatory organisations.
  • Network/device information and data relating to your use of our website, applications, products and services.

What We Do With Information That We Collect

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide organisations and their employees with training records.
  • To administer your account.
  • Internal record keeping.
  • To verify your account/activities.
  • To promote safety and security inside and outside of our products/services, such as by investigation suspicious activity or violation of our terms, conditions and policies.
  • To obtain feedback to improve our products and services.
  • To send you marketing communications about our products/services.
  • To let you know about any changes to our terms, conditions, policies or procedures.
  • To respond to you when you contact us.
  • To contact you for market research purposes or to test features in development.
  • To customise the website according to your requirements.

Where the Information is Stored

Blue Stream Academy Ltd. processes the data provided by users via a secure data centre located in the United Kingdom; this is backed up off site on a regular basis using Amazon Web Services (AWS), the world’s leading cloud infrastructure service provider. You can read about AWS’s Privacy Policy here and about their GDPR readiness and certifications here.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Assignment/Business Transfer

We reserve the right to disclose and transfer all information to a subsequent owner, co-owner or operator of the company, business, website or applicable databases. We also reserve the right to disclose and transfer all information in connection with a merger, consolidation, restructuring, the substantial sale of all our interests and/or assets or other corporate change, including, during the course of due diligence.

Controlling your personal information

We may engage third party companies and individuals to perform services on our behalf; these third parties may have access to your personal information. If they do, this access is provided so that they may perform these services on our behalf and they are not authorised by us to otherwise use or disclose your personal information, except to the extent required by law.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please write to:

Blue Stream Academy Ltd.
Suites 11 and 12
Riverside Business Centre
Foundry Lane
Milford
Derbyshire
DE56 0RN

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

6. Complaints Policy

Blue Stream Academy Ltd. is committed to providing the best service possible and as such we encourage all feedback from customers, including complaints. We recognise that on occasions, customers will feel that they have cause to complain about our products and/or the services we provide and this helps us to improve our standards.

Compliance with the Complaints Policy is the responsibility of all employees of the company who deal with customers.

All employees will be provided with the relevant training to ensure awareness is raised and that everyone has a clear understanding of customer complaints and their responsibilities.

Blue Stream Academy Ltd. aims to resolve complaints quickly, fairly and effectively and will therefore:

  • Ensure that our Customer Complaints Policy is available to all customers.
  • Make it easy and straightforward for you to make a complaint.
  • Record and acknowledge any complaint within 14 days.
  • Provide notification to senior management of any and all complaints.
  • Treat all complaints with complete confidentially.
  • Acknowledge and respond to all complaints within 7 days.
  • Endeavour to resolve all complaints within 30 days.
  • Notify senior management of all complaints.
  • Be courteous to the complainant and offer constructive solutions.
  • Inform the complainant of the progress and results of any investigation.
  • Notify the complainant of their right to appeal if they remain dissatisfied after completion of the complaints process.
  • Try to learn from each complaint to improve future performance.
  • Establish targets for responding to complaints and monitor our performance against these targets.
  • Advise of any changes that have been made to our products and/or services following your complaint.
  • Regularly review our Customer Complaints Policy.

In the event that you are dissatisfied with the services or products which Blue Stream Academy Ltd. provides, you should contact our Support Department in the first instance via the contact details below:

Blue Stream Academy Ltd.
Suites 11 and 12
Riverside Business Centre
Foundry Lane
Milford
Derbyshire
DE56 0RN

Email: info@bluestreamacademy.com
Telephone: 01773 822549

You should make the complaint at the earliest available opportunity and provide as many details as possible, including names, place, times and dates.

We will acknowledge and respond to your complaint within 7 days and endeavour to resolve it within 30 days.

Should you be unhappy with the outcome of your complaint, you can appeal the decision to the Managing Director of Blue Stream Academy Ltd. via the contact details below:

Ross Cowlishaw
Blue Stream Academy Ltd.
Suites 11 and 12
Riverside Business Centre
Foundry Lane
Milford
Derbyshire
DE56 0RN

Email: ross@bluestreamacademy.com
Telephone: 01773 822549

6.0 Refund Policy

No refund will be provided by Blue Stream Academy Ltd. after a purchasing a copy of our software product. Any deviation from this policy will be made at the sole discretion of Blue Stream Academy Ltd. If you have questions about this refund policy before you purchase a product, you may contact us by e-mail at: info@bluestreamacademy.com or by using the ‘Contact Us‘ facility on our website.