The Cavendish Review: An Independent Review into Healthcare Assistants and Support Workers in the NHS and Social Care Settings (July 2013) found that preparation of healthcare assistants and social care support workers for their roles within care settings was inconsistent and she recommended development of a Certificate of Fundamental Care – the ‘Care Certificate’.
The Care Certificate was introduced on 1st April 2015 and replaces the Common Induction Standards and National Minimum Training Standards.
Staff Who Should Undertake the Care Certificate
The Care Certificate is aimed at non-regulated employees with the purpose of ensure uniformity in terms of inductions, knowledge, skills and behaviours.
For Care Quality Commission (CQC) regulated providers, the Care Certificate is expected of care workers joining health and social care since April 2015.
- Health Care Assistants
- Assistant Practitioners
- Care Support Workers*
- Those giving support to clinical roles in the NHS where there is any direct contact with patients.
* Care Support Workers denotes Adult Social Care workers giving direct care in residential and nursing homes and hospices, home care workers and domiciliary care staff. These staff are referred to collectively as Healthcare Support Workers (HCSW)/Adult Social Care Workers (ASCW).
Other roles in health and social care such as caring volunteers, porters, cooks or drivers that have direct contact with patients and service users could also undertake all or some of the Care Certificate, but in order for the Care Certificate to be awarded the person must achieve success in all of the outcomes and assessment requirements.
The Care Certificate builds on the Common Induction Standards (CIS) and National Minimum Training Standards (NMTS) and sets out explicitly the learning outcomes, competences and standards of behaviour that must be expected of a HCSW/ASCW in both sectors, ensuring that such a HCSW/ASCW is caring, compassionate and provides quality care. The Certificate also reflects how these behaviours are underpinned by the Chief Nursing Officer’s 6Cs (care, compassion, competence, communication, courage and commitment).
The Care Certificate Standards
The 15 standards in the Care Certificate are:
It is recommended that a new full time employee should complete the Care Certificate within 12 weeks of starting their new role.
How the Care Certificate is Comprised
The Care Certificate contains both knowledge and competence outcomes.
Assessment of knowledge and understanding is prefixed with verbs such as ‘describe’, ‘explain’, ‘define’, ‘list’, or ‘identify’ and can be undertaken using written or verbal evidence such as the workbook, written questions, case studies or sound files.
Evidence of performance prefixed with words such as ‘demonstrate’, ‘take steps to’, ‘use’ or ‘show’ must be undertaken in the workplace during the learners real work activity and observed by the assessor unless the use of simulation is expressly allowed. Learners can practice and develop their new skills in a classroom or similar setting but the assessment evidence must be collected during real work activity.
Issuing the Care Certificate
The employer issues the actual Care Certificate itself based upon being able to prove that the requirements of the Care Certificate have been properly achieved. The employer’s self-certification of the Care Certificate must be incorporated into the overall system of Quality Assurance under the oversight of their inspection authority.
Why the Blue Stream Academy Ltd Solution is the Best Choice
As a result of feedback from many customers using the hugely successful GP Practice eLearning suite, which is accredited by RCGP and CPD; Blue Stream Academy Ltd have used their extensive knowledge of training and management of information needs to develop a complete solution that satisfies the requirements of the Care Certificate.
We offer eLearning modules to cover all knowledge outcomes of the Care Certificate Standards, however in addition to this we have developed a system for recording all competence outcomes as well.
The Blue Stream Academy Care Certificate Solution has a Management Information System (MIS) which:
- Records all eLearning training completed.
- Records all evidence of assessed performance.
Each trainee record has a complete list of knowledge and competence outcomes and as the trainee completes each knowledge outcome it is automatically marked off on their record.
The MIS also allows an employer to allocate any number of assessors on the MIS who can then mark off the competence outcomes as they are observed. The assessors can add in comments/notes against each one of these if required.
Once all knowledge and competence outcomes have been completed on a trainee record a Certificate Complete button appears, this will set the certificate as complete for that trainee.
The Certificate is stored and can be accessed by the employer or the trainee at any time.
The Blue Stream Academy Ltd Care Certificate Solution is available nationally and can be used wherever there is an internet connection. No additional software is needed, it is compatible with all browsers and can be used on android and Apple devices, including mobile phones.
The Blue Stream Academy Care Certificate Solution allows transfer of records – should a trainee move jobs – and gives all employers a paperless option thus saving time and money. It also guards against loss of certificates or workbooks and ensures that the record is instantly accessible for inspection purposes.